Magic City Casino, managed by Wind Creek Hospitality and owned by the Poarch Band of Creek Indians, operates a 305,624 sq. ft. gaming facility in Miami, FL. The casino employs 201 to 500 team members across diverse departments including gaming operations, hospitality, finance, marketing, and facilities management.
Magic City Casino in Miami, Florida, presents a wide range of employment opportunities for job seekers interested in the gaming and hospitality industry. Located at 450 NW 37th Avenue, southeast of Miami International Airport, this 305,624 square foot facility operates 24 hours daily and employs between 201 and 500 team members across various departments. As a property managed by Wind Creek Hospitality, a subsidiary of the Poarch Band of Creek Indians, Magic City Casino offers career paths within a growing organization that operates 11 distinct properties across the United States and Caribbean.
The casino features over 1,000 Las Vegas-style slot machines, a poker room with multiple game variations, live seasonal Jai-Alai, simulcasting facilities, and dining options including the 1952 Café. This diverse operational scope creates employment needs across gaming operations, customer service, food and beverage, technical support, marketing, security, and facilities management. Understanding the available positions, compensation structures, and workplace culture is essential for prospective applicants considering a career at Magic City Casino.
Magic City Casino operates as part of Wind Creek Hospitality's portfolio, which positions employees within a larger organizational framework offering potential career mobility across multiple properties. The casino sits on 30 acres and serves a diverse Miami clientele, requiring bilingual capabilities in many positions. The facility's 24-hour operation necessitates shift work across all departments, with positions available for various experience levels from entry-level to management.
The ownership structure through the Poarch Band of Creek Indians provides stability and growth potential, as the tribe has reinvested in more than 40 businesses across various industries. Wind Creek Hospitality's expansion plans include redeveloping the Magic City Casino site into a luxury resort adjacent to the existing casino, which signals future employment growth and enhanced career opportunities for current and prospective employees.
Magic City Casino maintains active recruitment across multiple departments to support its 24-hour operations. Current and recurring job openings span several key operational areas, each with distinct responsibilities and qualification requirements.
Gaming operations form the core of casino employment, with positions directly supporting slot machines, table games, and poker room activities. Game Technicians maintain operational order of all gaming machines and related equipment, requiring technical aptitude and problem-solving skills. Slot Technicians earn up to $20 per hour and handle repairs, maintenance, and troubleshooting of electronic gaming devices.
Poker room positions support the casino's Ultimate Texas Hold'em, Three Card Poker, High Card Flush, and DJ Wild Stud Poker tables. These roles require knowledge of game rules, customer service skills, and the ability to manage game flow during peak hours. Gaming positions typically require background checks and gaming license approval through regulatory authorities.
The casino's financial operations department employs Cashiers, Cage Cashiers, Tellers, and Soft Count Attendants who handle high-volume monetary transactions. Casino Cashiers start at $15.60 per hour and are responsible for giving correct change, accurately counting and recording assigned funds, and verifying personal information for all transactions. These positions require strong mathematical skills, attention to detail, and the ability to maintain accurate, auditable balancing practices.
Soft Count Attendants must be knowledgeable in all aspects of gaming operations and handle currency transactions from slot machines. The position demands competence, dependability, and trustworthiness, as employees work with significant cash volumes. Cage Supervisors oversee cash control operations, though employee reviews note that management practices and compensation structures in this department have room for improvement, with no annual compensation increases despite performance evaluations.
Player Services Representatives, Teleservices Agents, and Host positions form the customer-facing service team. Teleservices Agent II Bilingual positions work in a digital omni-channel environment, handling inbound and outbound calls, SMS messages, chat messages, and emails for all Wind Creek properties. These agents provide information, book reservations, handle spa and special events bookings, and work with marketing teams to secure VIP reservations with elevated amenities.
Host and Hostess positions earn approximately $38,458 per year and serve as the first point of contact for guests, setting the tone for the casino experience. Bilingual capabilities in English and Spanish are highly valued and often required for these positions, reflecting Miami's diverse demographic. Employee reviews consistently highlight positive interactions with customers who visit to enjoy their experience, making these roles suitable for individuals who thrive in public-facing positions.
The Marketing department employs Strategic Marketing Specialists who assist with planning, developing, and executing marketing strategies, promotions, and creative initiatives. The bilingual Strategic Marketing Specialist position offers $50,000 annually and requires a blend of creative content creation, presentation skills, and understanding of digital marketing channels. This role reports to the Marketing Director and Promotions Manager, supporting promotional events like the Merry Million at Magic City, Festive Fantasy Fridays, and other casino promotions.
Marketing positions require analytical skills to assess campaign effectiveness, creativity to develop engaging promotional content, and the ability to work collaboratively across departments. The bilingual requirement ensures marketing materials and communications reach both English and Spanish-speaking audiences effectively.
Facilities operations employ Maintenance Supervisors and Facility Operations Shift Managers who oversee building systems, mechanical equipment, and utility infrastructure. The Maintenance Supervisor position offers up to $45,000 annually, while Facility Operations Shift Managers provide supervisory-level work assignments, acting as coaches, trainers, and leaders who build skill levels through example and demonstration.
These positions perform routine and extensive preventative maintenance and repair procedures on hotel and casino buildings, mechanical equipment, and utility systems. The shift manager role requires leadership capabilities and technical expertise across multiple building systems. Maintenance staff ensure the 305,624 square foot facility operates smoothly 24 hours daily, addressing issues promptly to minimize operational disruptions.
The 1952 Café and casino concessions create employment opportunities in food preparation and service. Dishwashers earn approximately $15.00 per hour, while other food service positions support the café's classic favorites menu and Sunday Brunch buffet. These positions require adherence to food safety standards, ability to work in fast-paced kitchen environments, and customer service skills for front-of-house roles.
Food and beverage positions often serve as entry points into casino employment, with opportunities to advance into supervisory roles or transition to other departments. The café operates during peak casino hours, requiring flexible scheduling and the ability to handle high-volume service periods.
Magic City Casino's compensation structure varies significantly by position and department, with hourly wages ranging from $15.00 to $20.00 for entry-level and technical positions, and annual salaries reaching $50,000 for specialized roles. Salary data compiled from 57 employees, users, and job advertisements provides insight into typical compensation levels across departments.
Entry-level positions such as Dishwashers start at $15.00 per hour, while Casino Cashiers begin at $15.60 per hour. Soft Count Attendants can earn up to $16.90 per hour, and Slot Technicians reach up to $20.00 per hour. These wages reflect Miami's cost of living and competitive casino industry standards in South Florida.
Hourly positions typically include shift differentials for overnight and weekend work, though specific differential rates are not publicly disclosed. Employees in cash-handling positions may receive additional compensation for the responsibility and security clearance requirements associated with their roles.
Salaried positions include Host/Hostess roles at approximately $38,458 annually, Maintenance Supervisors at up to $45,000 annually, and Strategic Marketing Specialists at $50,000 annually. Management positions such as Facility Operations Shift Manager and Cage Supervisor command higher salaries commensurate with supervisory responsibilities.
Employee reviews note that annual compensation increases are not standard practice, with one Cage Supervisor reporting that despite annual performance evaluations, no corresponding pay raises are provided. This compensation structure may impact long-term retention and employee satisfaction in supervisory roles.
The Miami casino industry offers diverse career paths spanning gaming operations, customer service, technical support, food and beverage, and facility management. Magic City Casino represents a significant employer in the region with over 1,000 slot machines, poker rooms, seasonal Jai-Alai, and full-service dining facilities requiring skilled professionals across all operational areas.
Employment at casino properties typically involves shift work including evenings, weekends, and holidays. Positions range from entry-level cashier and attendant roles to specialized technical positions and management tracks. The industry values reliability, customer service excellence, and the ability to work in fast-paced environments with diverse clientele.
While specific benefits details are not comprehensively disclosed in public job postings, employee reviews mention several benefits available to Magic City Casino team members. The vacation accrual system requires five years of employment to earn the right to take three weeks of vacation annually, which is longer than industry standards at many competing employers.
Additional benefits referenced by employees include meal breaks with designated break areas inside departments such as the Cage, and flexible scheduling in certain departments like Surveillance. The Wind Creek Rewards membership program extends to employees, though the specific employee benefits within this program are not detailed in available materials.
Magic City Casino's work environment receives an overall wellbeing score of 74 out of 100 on Indeed's work wellbeing survey, which is above average for the industry. This score reflects employee assessments across happiness, purpose, satisfaction, and stress levels. The casino maintains a 3.9 out of 5 stars rating based on 67 employee reviews, with ratings improving from 3.67 in 2021-2022 to 5.00 in 2023-2024.
Work-life balance receives a 3.9 rating, indicating that employees generally find their schedules manageable despite the 24-hour operational requirements. Compensation and benefits score 3.7, reflecting mixed sentiment about pay structures and benefits packages. Job security and advancement opportunities also rate 3.7, suggesting that while positions are stable, career progression pathways may not be clearly defined or readily accessible.
Management receives a 3.8 rating, with employee reviews presenting mixed perspectives. Positive reviews highlight good management, pleasant environments, and supervisors who are helpful and supportive. However, critical reviews cite poor management practices, lack of leadership by example, favoritism in HR, and a buddy system that limits professional growth opportunities for employees outside established networks.
Employee reviews consistently mention the productive and fun atmosphere, with customers visiting to enjoy their experience creating a positive environment. The bilingual workplace accommodates Spanish speakers extensively, which employees note as beneficial for communication and customer service. Co-workers receive praise across multiple reviews, with team members described as friendly, helpful, and willing to assist each other.
The casino's location and facilities include restroom and meal break areas inside departments, personal TV screens for simulcasting, and surveillance department flexibility. The 24-hour operation creates a dynamic environment with varying customer volumes and energy levels throughout different shifts.
Employee reviews identify several workplace challenges. Management inconsistency appears in multiple reviews, with some employees praising supervisors while others report favoritism and lack of professional development opportunities. The five-year requirement for maximum vacation accrual exceeds industry norms and may impact employee retention.
The absence of annual compensation increases despite performance evaluations creates dissatisfaction among longer-term employees who feel their contributions are not financially recognized. Some reviews mention that employees were terminated to make room for friends of management, suggesting that workplace politics may influence employment decisions in certain situations.
Prospective employees can apply for Magic City Casino positions through multiple channels, including the casino's careers page, Indeed.com, Hospitality Online, and Casino Careers websites. The application process varies by position but generally follows standard hospitality industry practices.
All positions require applicants to be at least 18 years old, with some gaming positions requiring age 21 or older. Background checks are mandatory for all employees, with enhanced screening for cash-handling and gaming operations positions. Gaming licenses must be obtained through Florida gaming regulatory authorities for positions directly involved in gaming operations.
Bilingual capabilities in English and Spanish are required for many positions and highly preferred for others. The Miami location's diverse customer base makes language skills a significant competitive advantage for applicants. Legal authorization to work in the United States is required for all positions.
Technical positions such as Game Technician and Slot Technician require relevant technical training or experience with electronic gaming equipment, electrical systems, or related fields. Marketing positions require demonstrated experience in marketing strategy, content creation, and digital marketing channels, along with presentation skills and bilingual capabilities.
Supervisory and management positions require previous leadership experience, typically within casino or hospitality environments. Facility Operations Shift Managers need comprehensive knowledge of building systems, mechanical equipment, and team leadership capabilities. Customer service positions prioritize interpersonal skills, professional demeanor, and ability to handle high-volume guest interactions.
Applications submitted through Indeed.com feature an Easily Apply option for many positions, streamlining the application process. Applicants should prepare a current resume highlighting relevant experience, particularly any previous casino, hospitality, or customer service background. Cover letters should address bilingual capabilities and specific qualifications for the target position.
Response times vary by position and hiring urgency, with some positions filled within days while others may take several weeks. Applicants should monitor their application status through the platform used for submission and be prepared for multiple interview rounds for supervisory and specialized positions.
Magic City Casino's position within Wind Creek Hospitality's portfolio creates potential career advancement opportunities both within the Miami property and across the organization's 11 properties. However, employee reviews suggest that advancement pathways may not be clearly communicated or equally accessible to all team members.
Entry-level positions in food service, cash handling, and customer service can serve as stepping stones to supervisory roles for employees who demonstrate reliability, strong performance, and leadership potential. Technical positions offer specialization pathways with increasing responsibility for complex equipment and systems. The planned luxury resort development adjacent to the casino signals future expansion that may create additional management and specialized positions.
Employees interested in career advancement should proactively communicate their goals to supervisors, seek additional training opportunities, and consider lateral moves to gain broader operational knowledge. The Wind Creek Hospitality network offers potential relocation opportunities for employees willing to transfer to properties in other markets, including Alabama, Pennsylvania, and Caribbean locations.
Magic City Casino's employment practices align with broader casino industry standards in several areas while falling short in others. The starting wages of $15.60 for cashiers and up to $20.00 for technicians are competitive with South Florida hospitality rates, though they may not significantly exceed minimum wage requirements when adjusted for Miami's cost of living.
The five-year vacation accrual requirement is notably longer than many competing casino employers, who typically offer three-week vacation eligibility after three years or less. The absence of annual merit increases despite performance evaluations diverges from best practices at leading hospitality employers who tie compensation to performance metrics.
The work wellbeing score of 74 and overall rating of 3.9 out of 5 stars place Magic City Casino in the middle range of casino employers, neither exceptional nor problematic. The bilingual workplace environment and diverse team composition reflect Miami's demographic reality and represent a strength for employees comfortable in multicultural settings.
Magic City Casino offers diverse employment opportunities across gaming operations, hospitality, technical support, marketing, and facilities management for job seekers in Miami, Florida. With positions ranging from entry-level at $15.00 per hour to specialized roles at $50,000 annually, the casino provides career options for various skill levels and experience backgrounds. The facility's operation under Wind Creek Hospitality management and ownership by the Poarch Band of Creek Indians provides organizational stability and potential growth opportunities as expansion plans develop.
Prospective employees should carefully consider both the advantages and challenges of Magic City Casino employment. Positive aspects include above-average work wellbeing scores, friendly co-workers, pleasant customer interactions, and a bilingual workplace environment. Areas of concern include inconsistent management practices, limited vacation accrual in early employment years, and absence of annual compensation increases despite performance evaluations.
Job seekers with bilingual capabilities, customer service orientation, and interest in the gaming industry will find Magic City Casino a viable employment option. Those prioritizing rapid career advancement, generous vacation policies, and guaranteed annual raises may want to compare opportunities across multiple South Florida casino and hospitality employers before making a final decision. Overall, Magic City Casino represents a stable employer in Miami's gaming sector with room for improvement in compensation practices and career development transparency.
Entry-level positions at Magic City Casino typically start at $15.00 to $15.60 per hour for roles such as Dishwasher and Casino Cashier. Technical positions like Slot Technician can earn up to $20.00 per hour, while salaried positions range from $38,458 to $50,000 annually depending on the role and responsibilities.
Many positions at Magic City Casino require or strongly prefer bilingual capabilities in English and Spanish. Customer-facing roles such as Teleservices Agent, Player Services Representative, and Strategic Marketing Specialist specifically list bilingual requirements to serve Miami's diverse clientele effectively.
Employees must work at Magic City Casino for five years to earn the right to take three weeks of vacation annually. This accrual timeline is longer than industry standards at many competing casino and hospitality employers.
Magic City Casino receives a work wellbeing score of 74 out of 100, which is above average. Employees report a productive and fun atmosphere with friendly co-workers and pleasant customer interactions. However, some reviews mention inconsistent management practices and limited advancement opportunities.
Career advancement opportunities exist at Magic City Casino, though employee reviews suggest pathways may not be clearly defined or equally accessible. The casino's position within Wind Creek Hospitality's 11-property portfolio offers potential transfers and promotions across the organization for high-performing employees.
Current openings at Magic City Casino include Casino Cashier, Slot Technician, Strategic Marketing Specialist, Maintenance Supervisor, Soft Count Attendant, Game Technician, Cage Cashier, Facility Operations Shift Manager, Teller, and Teleservices Agent positions. Job availability changes regularly based on operational needs.
According to employee reviews, Magic City Casino conducts annual performance evaluations but does not consistently provide corresponding compensation increases. This practice has been noted as a concern by employees in supervisory positions who feel their performance is evaluated without financial recognition.
All positions at Magic City Casino require background checks, with enhanced screening for gaming operations and cash-handling roles. Employees in gaming positions must obtain gaming licenses through Florida regulatory authorities, which involves fingerprinting and comprehensive background investigation.
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Explore technical and operational positions supporting over 1,000 slot machines and poker room operations at Magic City Casino.
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Magic City Casino is actively recruiting for a bilingual Strategic Marketing Specialist at $50,000 annually to support promotional campaigns and digital marketing initiatives.
New supervisory position available for experienced facilities professionals to lead maintenance teams and oversee building operations across the 305,624 square foot casino property.
Magic City Casino is hiring Casino Cashiers, Soft Count Attendants, and Tellers with starting wages from $15.60 to $16.90 per hour for immediate placement.